Utility Bill

Utility Bill Payment Options

  • Walk-In Payments During Business Hours 
    • Drop Box - Located on the 2nd floor in the Finance Department 
      • Cash, Check, or Money Orders are accepted.  
      • Please make payable to the "Borough of Pottstown"
      • Please note the Utility Account Number on the Check or Money Order.
  • Walk-In Payments During and After Business Hours
    • Locked Drop Box located in Police Department lobby
    • Hours Open:  24/7
  • Other Payment Options:
    • Phone 24/7  1-833-743-9222
    • Provide account number and zip code to locate bill
    • Live Operator
      • Monday through Friday, 8am to 5pm MST
      • 1-800-720-6847
    • Pay Online Using Xpress Bill Pay 
      • Visa, Mastercard, and Discover are accepted.
    • Mail To: 
      • Borough of Pottstown - Utility, PO Box 122, Ithaca, NY  14851-0122


Utility Bill Returned Check Fee - $30.00


Utility Bill Delinquent and Shut Off Notices

  • Payment for a Delinquent or Shut-off Services, must be made by ONLY one of the options above.  Payment cannot be accepted by Public Works staff at the property.  
  • Please call 610-970-6530 to make an appointment to have water service restored.  Water service will NOT be restored after 2:00pm.
  • For same day service restoration, payment must be made online or by phone and received by 2:00pm.
  • Water Service Disconnection - $50.00 Service Fee will be added to the Account, due on the next bill.
  •  Sewer Only Service - Account will be forwarded to Portnoff Law Associates, the collection agency.  

Utility Bill Collections

Utility accounts with a delinquent balance at Portnoff Law Associates must be paid prior to paying any current balance with the Finance Department.

Please visit Portnoff Law Associates if your account has been forwarded to collections.   View your account, account status,  and  make payments.  You may also call 1- 866-211-9466.

Utility Service Certification

  • Borough of Pottstown, Finance Department, 100 E. High Street, Pottstown, PA 19464, 610-970-6530
    • $20.00 - Water
    • $20.00 - Sewer
    • $20.00 - Trash
  • Please make checks payable to the "Borough of Pottstown."  Meter reading must be received at least 5 business days before settlement.  Please call 610-970-6533.
  • An additional $15.00 fee will be added to utility certifications if a meter reading is not called into the Finance Department.

Utility Bill Questions?  

  • A Finance Representative will be happy to speak with you
    • In Person at 100 E. High Street, 2nd Floor, Pottstown, PA 19464
    • By Phone:  610-970-6530